When you engage in activities on our website like ordering or registering products, downloading trial versions of software or software updates, requesting technical support, or subscribing to newsletters and e-mail publications, KAPELAN may ask you to provide us with information. Information we ask you to provide when purchasing or ordering will only be the information necessary to process your purchase or order. When fulfilling an order we will ask for your name, e-mail address, address (for shipping purposes), telephone number and credit card number, type and expiration date. We will use this information only for matters related to your order unless you request otherwise. Your credit card information will be maintained only for a period reasonably necessary to ensure payment has been received.
Additional information we may ask you to provide when choosing to engage in other activities on our website or within our products may include name, mailing address, telephone number, facsimile numbers, e-mail address, and other demographic information that will enable us to better understand the requirements of our customers and to continue to provide high quality products and services. This information request will be optional and required only to engage in certain activities. By choosing to enter the requested information when prompted, you may be eligible to receive demonstration versions of new software, extended functionality, user tips and product information, newsletters and special offers. Any information you post to a chat room or public bulletin is available to all users of that site.
How We Use Your Information
Any information collected will be used only by Kapelan to improve our products, services and website, or to communicate with you in the form of newsletters and notices if you give us permission to do so. Kapelan uses information and/or e-mail addresses for internal purposes only and does not sell, lease or rent information to third parties. A valid e-mail address is required to receive trial unlock codes for many of our products. Kapelan may use information it has collected to provide you with notices. This may include notice of an ability to extend a product’s trial period, newsletters, website update notices, notification of the availability of new products or product updates as well as information on promotions and special offers. You can elect to not receive any further notices from Kapelan, either by 1) unsubscribing directly to any e-mail you receive or 2) by visiting our Preference Center, which lists the publications you are subscribed to and allows you to unsubscribe or change your preferences (you can log-in to the preference center once you have submitted your e-mail address to Kapelan and it has been processed).
If you enter into a trial period of KAPELAN software, we may contact you via e-mail to provide additional information on our products and to survey you on your satisfaction with our software. We may also contact you to provide advance notice of termination of the trial period. E-mail is our preferred method of communication and we value the privilege to use it.
Kapelan may profile website activity and compile data in aggregate form in order to better understand user activities and the success of various ad campaigns. This information is important to us as it enables us to continue to provide products specific to our customer’s interests. Site visitor behavior information is compiled in aggregate and does not represent individually identifiable information. Kapelan may hire certain outside contractors to perform services on our behalf (such as packaging & shipping). We will only provide those companies the personal information they need to complete the desired service. They are not permitted to use customer information for any other purpose.
Security of Your Personal Information
Kapelan takes the protection of the personal information you provide very seriously. Personal information collected is stored in password-controlled servers with limited access. When passing information over the Internet through KAPELAN’s InTouch service, information is protected through the use of encryption, specifically through the use of the Secure Socket Layer (SSL) protocol. However, perfect security on the Internet does not yet exist and we cannot warrant that our transfer of data is impenetrable or invulnerable to hackers.
Information submitted to KAPELAN may be transferred across national boundaries to or from our staff in other countries. Internal data is shared through secured transmissions and maintained in secured databases. Kapelan will only disclose information if required to do so by law, legal process or if in good faith it is deemed necessary for the public interest. Kapelan may link website visitors to websites operated by third parties who are select partners of Kapelan. Kapelan attempts to select reputable partners but does not guarantee the security of any personal information disclosed on those sites.
Altering or Correcting Information
At any time you may review, alter or remove any personal information, including the permitted uses of your personal information, by contacting Kapelan at:
Kapelan Bio-Imaging GmbH
Prager Str. 60
Privacy Issues and Concerns
Logging information is passed to our server and includes such details as: connection time; Internet protocol (IP) address; application identification; host product identification; language of host application; product version (for example, what version of LabImage is the host software); date of host install; date of server connection, and license number (if applicable).
This information is used to present you with relevant content through the server service and provide you with notice of the latest available upgrades and components relevant to the software you are using. The license number is used to determine if a user is entitled to product updates and whether the software is an authorized copy. Most of the information transmitted is neither unique, nor traceable to your machine. The exceptions are the client IP address and the application identification.
The client IP is necessary to establish the connection with Kapelan’ server and is known to the server the moment you connect. The application ID is constructed from a Globally Unique Identifier (GUID). A GUID is an alphanumeric identifier used to indicate a unique installation of a product and is used in many popular software applications. An application’s GUID is randomly generated the first time an Kapelan application is run. The application ID is generated via operating system functions, and is stored by your host application for logging.
© 2013 by Kapelan Bio-Imaging GmbH. All rights reserved.